FAQ
Do you provide the lights or do I?
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Northwest Holiday Lights only provides complete service package that not only includes your custom design, but the industry’s best equipment, professional installation, expedient repair and service as well as timely removal. The complete service package also allows you to choose from a selection of colors and either the traditional style incandescent lights or LED lights. When we remove the lights everything is yours to keep, this way for future years you just pay for the installation and removal. To top it off, we upkeep the product for the life of our service. If any bulbs are broken or burnt out, or stringers are damaged, they will be replaced FREE of charge (call for details). We take great pride in being the best and our years of experience and an unparalleled service record sets us apart from the rest.
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Do you take the lights down at the end of the season?
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Yes, removal is included in the price. Removals begin January 2nd, and go through January 20th (weather permitting). No appointment is necessary for removal.
What happens if I have a problem with my lights?
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Our install team will make sure that your display is fully functional upon completion of your installation. We guarantee your lights will look great throughout the holiday season. If you have any problems with your lighting, just give us a call and someone will respond immediately. We also warranty all of the product and workmanship we sell with a LIFETIME GUARANTEE against manufacturer or installer defects for as long as you use our company to hang your lights.
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When should I schedule my installation?
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Due to an extremely short season, the sooner you schedule your installation, the better chance you’ll have to get your lights installed and choose a date that you prefer. We begin installing in early October and end in late December. We must start hanging Christmas lights in October. Therefore, we offer a 10% discount to those who call to schedule installation before October 31st. Anyone who allows us to hang their lights between October 10th and October 31st will get a 10% discount.
Remember, the lights don’t have to be turned on until you’re ready.
In order to make sure you get on the DISCOUNT SCHEDULE, please contact us as early in the year as possible. We reply to your calls and e-mails year round, so don’t wait!
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What areas do you provide service to?
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We service both the King and Snohomish County areas. If you have any doubts, contact us to see if we cover your area.
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How much does your service cost?
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The cost of your display depends on the size and stories on your home, and where you would like the lights to be installed. Extra features such as trees, bushes, path lighting, and décor will also determine the price of your display.
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What forms of payment do you accept?
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Northwest Holiday Lights accepts cash, check, Visa, MasterCard, Discover, and American Express.We are also able to work with electronic payment such as Venmo, Zelle, and Paypal.
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Why should I choose Northwest Holiday Lights vs. another lighting company?
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We are the professionals. We have a longstanding track record of exceptional service. We have maintained an extremely high rate of customer retention throughout the years. We pride ourselves on our ability to make your display stand out among the rest. From our trucks to our uniforms, we are organized, neat, polite, and courteous. We treat your home as if it were our own. You will not find any packaging materials left behind or unfinished work when we leave. Our professional team will make sure that your display is decorative and properly installed.
We supply quality products, stand behind our product, and ensure that the installations are done right. We hang lights cut to fit your home perfectly. No extra cords or bulbs. You can also count on us to come back after the holidays and remove your lights. Don’t let yourself become a victim of the many other companies that take your money and run.
Most importantly, we are fully insured; there is no liability on your end so you can have a safe and hassle-free holiday season.